Apartment Copacabana, Rodadero, Santa Marta: booking terms and Conditions.


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Terms and conditions
Book Apartment Copacabana

Note from the apartment owner
Reading terms and conditions might take away all lust to leave home. Travelling seams like jumping into a snake pit. In real life however we where always capable to solve things smoothly without applying harsh conditions, additional charges etc. Reason and goodwill are our words.

Booking Conditions
The following Booking Conditions, together with all information relating to the rental apartment contained on our website (www.santamarta-colombia.com) form the basis of your contract with us. Please read the conditions carefully as they set out our respective rights and obligations.

General

- Check in time is 14:00 h. If previous guests leave early, you can enter earlier. Please never worry about arriving early in the morning. If the apartment is not available yet, we will store your luggage for free and you may change for a swimsuit in our (the owners) private apartment. We live next door, be our guests!

- Check out time is 13:00 h.
If your plane leaves late and you like to overstay the check out time, please store your luggage in time with us. We live next door and are happy to help you out. (See also the check in chapter above)

1. Making your booking
Once we have received your booking and all appropriate payments, we will, subject to availability, confirm your booking by sending a Booking Confirmation to you. Please check it carefully as well as all other travel documents. Contact us immediately if any information which appears on the Booking Confirmation is incorrect or incomplete, it may be difficult or impossible to make changes later.

2. Booking and payment
There are several ways of booking

Booking directly with us
* A deposit of 1 night is required on booking. Payments can be done by electronic means (bank transaction, PayPal, Moneygram, Westen Union). The balance is to be paid on receiving the keys of the apartment.

Booking online or with travel agents
* Travel agents and online booking engines do have their own payment scedule.

3. Insurance
We consider adequate travel insurance to be essential. It is your responsibility to ensure that the insurance does cover your purchase and is adequate for your particular needs.

6. Changes by you
Should you wish to make any changes to your confirmed booking, notify us in writing (e-mail: info@santamarta-colombia.com) as soon as possible and/or turn to the booking engine or travel agent for information. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet your request. The costs or charges incurred by us and/or incurred or imposed by any of our suppliers are to be paid by you.

7. Cancellation by you
Should you or any member of your party need to cancel the reservation once it has been confirmed, you must immediately advise us in writing (e-mail: info@santamarta-colombia.com). If we receive your notice of cancellation 3 days or more before arrival, we will retain your deposit minus commissions and fees. If we receive your writing within 3 days before arrival, the first night will be charged.

8. Changes and cancellation by us
Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. We will offer you an alternative apartment of a similar standard to that originally booked. You will not be asked to pay any more than the price of the original apartment. If, for whatever reason, we don't succeed in that, you will receive a full refund minus commissions and fees.

12. Discrimination & distress
It is our policy not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin, disability or any other ground. We also expect all clients to have consideration for other people and no cause danger, upset or distress.

Book Apartment Copacabana
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